McDonald's AI suffers bacon ice cream mishap
#1
https://www.bbc.co.uk/news/articles/c722gne7qngo

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars worth of chicken nuggets.

McDonald's told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business, external.



Yeah, this is the thing about AI... it has no sense of context. Any human in this role would immediately question the bacon ice cream, and not give it to the customer unless they were absolutely sure it was what they wanted... but, an AI doesn't understand the weirdness of the request, and will just process it.

Hopefully, they can get those sorted out (if they do decide to bring it back!).
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Moonface (in 'Woman runs 49 red lights in ex's car')' Wrote: If only she had ran another 20 lights. :hehe:

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#2
Til AI can judge intent, it's almost worthless.
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#3
That sounds like a headache. Glad we didn’t have it at the one I work at.
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#4
Well, at least AI won’t be replacing workers any time soon without many upset customers 🙄

@ Kyng do you think you’d be stressed or do you think you’d laugh if bacon was added to your ice cream or the system added hundred of dollars worth of ice cream to your bill? :P
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#5
(06-20-2024, 12:14 AM)~ True Legend ~ Wrote: Well, at least AI won’t be replacing workers any time soon without many upset customers 🙄

@ Kyng do you think you’d be stressed or do you think you’d laugh if bacon was added to your ice cream or the system added hundred of dollars worth of ice cream to your bill? :P

About the bacon: I wouldn't be happy, but I'd ask to have it changed - and, as long as they got my order right the second time, I'd think nothing of it :) .

As for the hundreds of dollars of ice cream... I'd query it, and hopefully it'd be immediately obvious that something had gone wrong :P .
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Moonface (in 'Woman runs 49 red lights in ex's car')' Wrote: If only she had ran another 20 lights. :hehe:

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#6
(This post was last modified: 06-20-2024, 06:08 PM by slooroo.)
I can see McDonalds still trying to run some test AI in select locations despite what they say to keep trying to perfect the technology but it won't be replacing the drive-thru worker anytime soon.
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#7
(06-20-2024, 05:12 PM)Kyng Wrote:
(06-20-2024, 12:14 AM)~ True Legend ~ Wrote: Well, at least AI won’t be replacing workers any time soon without many upset customers 🙄

@ Kyng do you think you’d be stressed or do you think you’d laugh if bacon was added to your ice cream or the system added hundred of dollars worth of ice cream to your bill? :P

About the bacon: I wouldn't be happy, but I'd ask to have it changed - and, as long as they got my order right the second time, I'd think nothing of it :) .

As for the hundreds of dollars of ice cream... I'd query it, and hopefully it'd be immediately obvious that something had gone wrong :P .

Of course but sure, would you lose your temper or keep your cool?
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#8
(06-20-2024, 11:29 PM)~ True Legend ~ Wrote:
(06-20-2024, 05:12 PM)Kyng Wrote:
(06-20-2024, 12:14 AM)~ True Legend ~ Wrote: Well, at least AI won’t be replacing workers any time soon without many upset customers 🙄

@ Kyng do you think you’d be stressed or do you think you’d laugh if bacon was added to your ice cream or the system added hundred of dollars worth of ice cream to your bill? :P

About the bacon: I wouldn't be happy, but I'd ask to have it changed - and, as long as they got my order right the second time, I'd think nothing of it :) .

As for the hundreds of dollars of ice cream... I'd query it, and hopefully it'd be immediately obvious that something had gone wrong :P .

Of course but sure, would you lose your temper or keep your cool?

If I was in the restaurant, then I could keep my cool.

But if I was at home (e.g. it was a delivery), then yeah, I'd probably lose my temper a bit more!
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Moonface (in 'Woman runs 49 red lights in ex's car')' Wrote: If only she had ran another 20 lights. :hehe:

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