09-02-2021, 12:03 PM
https://www.bbc.co.uk/news/business-58413919
People who do not turn up to reservations they have made at pubs and restaurants are costing the hospitality sector £17.6bn a year, a report says.
Data from hospitality technology firm Zonal said one in seven customers have not turned up for a reservation without telling the venue since April.
It said 18-34-year-olds were the "worst offenders" for no-shows, with more than a quarter not honouring bookings.
Industry group UK Hospitality said no-shows were "deeply damaging to venues".
Jacob Georgallis, general manager at Toast Bar in Leeds, said punters not turning up and not cancelling bookings had "massively" affected the business during times when some coronavirus restrictions remained.
Ouch . I understand that some no-shows are always going to happen (due to unforeseen circumstances and last-minute changes of plans) - but, those shouldn't be happening on one occasion out of seven .
In particular, I think a lot of this is people making reservations with multiple restaurants, and then at deciding at the last minute on which restaurant to go to . That's really unfair on all the restaurants that they don't pick - and I don't think people realise how much damage they're doing ...
People who do not turn up to reservations they have made at pubs and restaurants are costing the hospitality sector £17.6bn a year, a report says.
Data from hospitality technology firm Zonal said one in seven customers have not turned up for a reservation without telling the venue since April.
It said 18-34-year-olds were the "worst offenders" for no-shows, with more than a quarter not honouring bookings.
Industry group UK Hospitality said no-shows were "deeply damaging to venues".
Jacob Georgallis, general manager at Toast Bar in Leeds, said punters not turning up and not cancelling bookings had "massively" affected the business during times when some coronavirus restrictions remained.
Ouch . I understand that some no-shows are always going to happen (due to unforeseen circumstances and last-minute changes of plans) - but, those shouldn't be happening on one occasion out of seven .
In particular, I think a lot of this is people making reservations with multiple restaurants, and then at deciding at the last minute on which restaurant to go to . That's really unfair on all the restaurants that they don't pick - and I don't think people realise how much damage they're doing ...
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